Terms of Service | YourCryptoPal

1Information about us

1
YourCryptoPal.com is a privately owned website from a Company which, according to local laws and regulations, decided to remain anonymous.
2
The service is not, in any way, a registered EMI (Electronic Money Institution), Money Transmitter or MSB (Money Service Business).
3
The service is able to receive payments via accounts given by volunteers around the world, who decided to help us achieve our goals of decentralized finance.

2Agreement to these terms

1
When using our site, both for exchanging or just visiting, you are bound to these terms of service, even if you didn't actively agree to these terms.
1.1
Moreover, the non-agreement to these terms does not constitute imputable evidence in a court of law.

3Accessing the site

1
The lack of country-specific licenses might make the website illegal to access from some countries. The user is responsible to check that the usage of the site is compliant with his country laws and regulations.
2
It is not allowed to use the Service from any sanctioned country. This includes, but is not limited to: Russia, Belarus, Cuba, North Korea.
3
It is not allowed to use the Service if you, the Client, are engaged in politics (more specifically, PEP(s) "Politically Exposed Person(s)").
4
It is not allowed to use the Service if you, the Client, are a "US-Person", or an individual with residency or tax residency in the United States.

4Creating an account

1
Once the Client has verified that he is totally compliant to register on the Service, he can create an account.
2
The Client is responsible for the correctness of the data provided during registration.
2.1
If the email address, or any other identifier, is provided in a wrong format, the Service is not responsible to recover any money or information contained in the account.
3
While not forbidden, it's highly discouraged to use disposable information to create an account.
4
It is the Client's responsibility to protect, secure and keep private the information used to create an account.
4.1
In case of unauthorized access to the Client's account, it will be solely and completely the Client's responsibility.

5Deleting an account

1
It is possible, at any time, to delete your account by using the dedicated section on the site or by contacting support.
2
Once the account was deleted, all information will be deleted instantly, without any retention period.
3
Support reserves the right to not allow to delete any information, or the whole account, for any reason.
3.1
The reason for such action can also not be said to the Client.

6Account restrictions

1
Support reserves the right to apply any sort of limitation, both specific or complete, to the Client's account.
2
The withdrawal of the funds will always be allowed, regardless of the restriction.
2.1
The only exception to this clause (6.2) is when a Client has specifically caused damage to our Company, our Associates, our Partners or our Infrastructure.
2.1.1
In this case, the entirety of the balance of the account will be taken as a Service fee. Any known secondary accounts of the Client will be drained and banned subsequently.
3
It is possible to apply restrictions to the Client's account without informing him.

6.1Information request

1
We might, at any moment, ask you to provide any kind of information via email and you must, within 4 (four) business days, answer and provide the asked information. Failure to provide such information will result in a permanent ban and offboarding from the platform and any related services.
1.1
You can, at any given time, refuse to provide such information. The consequence is a permanent ban from the platform and an immediate offboarding.
2
You can request an extension of the timeframe provided to provide requested information, but our support team can decide, at its own discretion, to apply a temporary ban until information is provided.
3
During the initial timeframe, the withdrawal of funds will be allowed and will be solicited.

6.2Permanent ban

1
A permanent ban is the worst possible punishment that can be received in the platform and it is enforced by putting all your 'balances' in the wallet at -10000 (negative ten thousand). Any crypto / fiat deposited after a permanent ban will be considered a donation to our site and cannot, in any way, be refunded.
2
This restriction cannot be lifted.

6.3Temporary ban

1
A temporary ban is a punishment that can be received in the platform and it is enforced by putting all your 'balances' in the wallet, temporarily, at -10000 (negative ten thousand). Any crypto / fiat deposited after a temporary ban will be kept on hold until the lifting of such a restriction.
2
This restriction will be lifted after the expiration date, provided alongside of the communication, passes.

7Site respect and intellectual property

1
You agree to not cause any harm / disservice to the site, the site's servers and the site's database.
2
You understand that any information displayed on the site (including, but not limited to cryptocurrency or fiat currencies rates and prices) is provided as-is and is not to be considered as fully accurate / immaculate.
2.1
You agree that you shall never present such information shown on the site as a proof in a court of law.
3
Any content displayed on the site is property of YourCryptoPal.com and its parent company.

8KYC policy

1
We will never ask you, directly or indirectly, for any personal identification (including, but not limited to: id, passport, driving license, proof of address).
2
If an official law enforcement request asks us to get personal identification from you, it will be followed by a full deletion of your user account and transaction history.
3
We will never ask you for any source of funds documentation, but by using our site you confirm that all your funds are obtained through legal means and are not an attempt to evade taxation in your local jurisdiction.
4
We don't do any IP address geo blocking, however by using our site you confirm that you are not a 'US-Person' nor a 'PEP (politically exposed person)'. You also confirm that you are not using our service from any sanctioned country (such as Russia or Belarus) nor from any country where the usage of our service will be illegal or not allowed by the current applicable law.

9Limitation of liability / responsibility

1
We are not, in any way or means, liable / responsible for any action, event or consequence that happened and was, or was not, caused by the usage of our service.
2
By using our services, you void your right to sue us for any consequence caused by our site, or not caused by our site.
3
Any information on the site is provided as-is, and is not to be considered as perfect and without errors. Any information is also not to be considered financial advice of any kind. Investments in cryptocurrencies are dangerous and can cause money loss. Your investment might lose 100% of the value you invested because of the volatility of such markets.

10Law enforcement requests

1
Law enforcement can, in any given time, make an official request (subpoena) contacting our email address info@yourcryptopal.com. The estimated response time for such enquiries varies from 3-5 business years. Urgent requests (containing "URGENT" in the subject), will be answered within 3 business years. We also reserve the right to refuse to modify, in any way, our site's internal architecture in order to favor information harvesting. All information is provided as-is, is not guaranteed to be free of errors and cannot be used in a court of law as evidence.

11Updates to these terms

1
It's your responsibility to check for any changes to these terms. We will not notify you in any way.

12Transactions policy

1
You agree to the rules provided at the moment of the transaction, and understand that any violation of these rules might cause a loss of funds or even a permanent ban.
2
Abusing referrals, cashback or levels, including but not limited to referring your own accounts or splitting or cycling deposits to reach goals, leads to a ban, the debit of all money in the account, and a 50.00 EUR case handling fee.

12.1PayPal FF Deposit terms

1
Not respecting the following terms can cause money loss. In the event of a wrongly made payment, a refund is not guaranteed.
2
Payments are only to be made using "Friends and family" option, to the email provided at the time of the deposit.
3
Payments are to be made within 15 (fifteen) minutes of opening the deposit order.
4
Payments are only to be made using credit/debit card or PayPal balance. Payments from banks are forbidden.
5
Payments are only to be made of the exact amount for which the deposit was open.
6
In some cases, if an error in the payment was made, it is possible to solve the issue manually via support. Please note that fees might be applied for the inconvenience.

12.2General Deposit terms

1
You are forbidden to chargeback or refund the transaction in any way after the deposit is completed.
2
Any attempt at this will result in an immediate permanent ban of your account.
3
It is forbidden to use stolen or hacked bank accounts / cards / PayPal to make a deposit. Only legitimate funds are accepted.
4
Third party payments to your deposits are allowed and are processed automatically. They must follow the same deposit terms as your own payments.

12.3General Convert terms

1
The prices and rates provided at the time of converting might be slightly wrong due to the time interval present between 2 price updates.
2
It is also possible that the price updates source will provide wrong data, and therefore cause a price error. We are not responsible for this and the previous point.

12.4General Crypto Withdraw terms

1
It is your responsibility to check the address you are providing for a crypto withdrawal. Provision of a wrong address or of an address on a different network, might result in a loss of funds.
2
There are fees involved in withdrawing, they are displayed in the withdrawal page.

12.5Cashback terms

1
Cashback is a reward for reaching deposit goals. There are separate goals for PayPal Friends and Family deposits and for SEPA bank deposits (Open banking or SEPA transfer). Cashback is paid to the Client's Rewards balance and follows the same withdrawal rules as the rest of that balance.
2
The goals and their rewards are set by YourCryptoPal and may be changed or stopped at any time, without notice. A change applies to deposits completed after it.
2.1
A reward is paid only if its goal is reached while that list of goals is running. A goal reached while its list is stopped, or while cashback is stopped for the Client, is not paid later.
3
PayPal deposits and SEPA bank deposits are counted separately: a deposit counts only toward the goals of its own kind.
3.1
PayPal Friends and Family deposits count by the amount sent, in EUR. Deposits sent in GBP or USD are converted to EUR at the exchange rate of the moment the deposit completes.
3.2
SEPA bank deposits count by the amount that arrived, in EUR, before fees. The one-off verification payment does not count.
4
A PayPal deposit counts in the day, week and month in which it was paid, and a SEPA bank deposit in the day, week and month in which it arrived. Days are UTC days, weeks start on Monday and months are calendar months.
4.1
The reward of a goal is paid only when the deposit that reaches it completes: a PayPal deposit after any hold on it ends, and a SEPA bank deposit when it is credited to the Client's balance, including after a hold. A deposit that never completes, or a SEPA bank deposit that is refused or expires, does not count.
5
Each goal is paid at most once per day, week or month. All-time milestones are paid once each and count deposits made from the moment the milestones started.
6
Abusing cashback, including but not limited to splitting or cycling deposits to reach goals, can result in the loss of cashback and of the rewards it paid, in addition to any other measure in these terms.

12.6Levels terms

1
Levels are a reward scheme in which the Client collects XP, reaches a level from 1 to 50 and earns a badge that changes every 10 levels. Only activity from the moment levels started counts; earlier activity does not.
2
XP is given for the fees the Client pays on completed deposits, swaps and withdrawals, and on transfers the Client sends that have a fee. By default the Client gets 10 XP for every 1.00 EUR in fees. Fees in other currencies are converted to EUR at YourCryptoPal's price when they are counted, and the fee of a swap is its spread. XP is also given once for each of the one-time actions listed on the Your level page.
2.1
No XP is given for sign-ins, merchant payouts, cashback, referral commissions, withdrawals from the Rewards balance, staff credits or debits, or the one-off verification payment of a SEPA bank deposit. A deposit counts only once it has completed, after any hold on it.
2.2
If a counted transaction is later cancelled or refunded, its XP is taken back. YourCryptoPal may also add or remove XP to correct it. A Client's level can therefore go down.
3
A level's reward, if it has one, is paid once to the Client's Rewards balance the first time the Client reaches that level, and follows the same withdrawal rules as the rest of that balance.
3.1
A reward is paid only if level rewards are running and are not stopped for the Client when the level is reached. A level reached while that is not the case is not paid later. A reward already paid is not paid again when the Client reaches the same level a second time.
4
The XP rates, the one-time actions, the levels and their rewards are set by YourCryptoPal and may be changed or stopped at any time, without notice.
5
Abusing levels, including but not limited to using several accounts or cycling money to collect XP, can result in the loss of XP, of levels and of the rewards they paid, in addition to any other measure in these terms. Banned accounts do not earn XP.

13Customer support

When you have any type of issue you can reach our support agents using the following methods:

Support requestRecommended, no account needed Telegramt.me/yourcryptopal Emailinfo@yourcryptopal.com

14Customer service request processing time

1
Customer support might take up to 3 (three) business days to answer any request.
2
In some cases it might take more time if the request is particularly difficult or if the volume of requests is greater than usual.
3
Some requests will need the intervention of a manager (or a supervisor). These requests are bound to specific terms (check section 15).

15Requests where the manager is involved

1
These requests present a longer processing time as the manager must be involved.
2
The manager can take up to 5 (five) business days to answer any query.
3
It's not guaranteed that the manager will side with you (the client), he can also decide to deny your requests.
4
All complaints must be answered by the manager.

Something not clear?Our support team will explain any part of this page.

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