1Site usage
When using our site, both for exchanging or just visiting, you are bound to this Privacy Policy, even if you didn't actively agree to it.
2Data collection
We collect data solely for the purpose of providing a good experience, data is not collected for marketing or tracking purposes.
We collect data that you provide us, such as:
- Email address
- Password (in encrypted form)
- OTP codes
- All your transaction data, such as all deposits, conversions and withdrawals you executed. This information can contain other information, which is used to display transaction details:
- The deposit amount
- What you received in your wallet for the deposit completion
- Conversion currency involved, with both amount deducted and amount credited
- Credits or debits from our support team: reason and amount of currency is stored
- The payment details you paid to when completing the deposit
- Withdrawal amount, and amount after fees
- Withdrawal crypto addresses
- Any information provided to support via any of the contact means
- Your contact information, if it's visible at the moment you contacted support
- Total transaction volume (as visible in the dedicated page)
3Data storage
Any data collected is stored indefinitely, or until you request deletion of it.
4Data deletion
You can request data deletion anytime, by contacting our support. The request will take 1-5 business days to be handled.
5Data download
You can request data export anytime, by contacting our support. The request will take 1-5 business days to be handled.
6GDPR / CCPA Policy
We are fully compliant, if you have any questions please contact our support. The request will take 1-5 business days to be handled.
7Cookies
We don't use cookies for analytics. We only use two functional cookies: "auth", which keeps you logged in to the site and expires after 1 day or when you log out, and "refer", which is set for 2 days when you open someone's referral link, so they receive their referral reward if you sign up.
8Customer support
When you have any type of issue you can reach our support agents using the following methods: