Real people answer. Every day.
Good support is a priority for us. Every message is answered by someone on our team, never an automated robot or an AI, seven days a week.
- 7 days a week
- Humans, not bots
- Replies by email
- Monday13:00 – 23:00 UTC
- Tuesday13:00 – 23:00 UTC
- Wednesday13:00 – 23:00 UTC
- Thursday13:00 – 23:00 UTC
- Friday13:00 – 23:00 UTC
- Saturday13:00 – 23:00 UTC
- Sunday13:00 – 23:00 UTC
Outside these hours you can still open a request; we answer it when we're back. On Telegram we often reply outside opening hours too.
How can you contact us?
Pick whatever suits you. A support request is the quickest way to get your problem solved.
Support request
The best way to contact us: describe your problem and follow every answer from our team in one place.
- Attach screenshots
- The whole conversation in one place
- Our replies also arrive by email
Telegram
Great for quick questions. Most times we can answer even outside opening hours, and you get a fast response.
t.me/yourcryptopal Open TelegramIf you prefer, you can always send a good old email. Just keep in mind that the response might be delayed.
info@yourcryptopal.com Send an emailYour question might already be answered.
Deposits, swaps, withdrawals, holds and your account: the FAQ covers the questions we get most.