Privacy policy

1. Site usage

When using our site, both for exchanging or just visiting, you are bound to this Privacy Policy, even if not actively agreed to these terms.

2. Data collection

We collect data solely for the purpose of providing a good experience, data is not collected for marketing or tracking purposes.
We collect data that you provide us, such as:

• Email address
• Password (in encrypted form)
• OTP Codes
• All your transactions data, such as all deposits, conversions and withdrawals you executed. This information can contain other information, which is used to display transaction details:
  • The deposit amount
  • What you received in your wallet for the deposit completion
  • Conversion currency involved, with both amount deducted and amount credited
  • Credit or Debits from our support team: reason and amount of currency is stored
  • The payment details where you made payment to for completing the deposit
  • Withdrawal amount, and amount after fees
  • Withdrawal crypto addresses
• Any information provided to support via any of the contact means
• Your contact information, if it's visible at the moment you contacted support
• Total transaction volume (as visible in the dedicated page)

3. Data storage

Any data collected is stored indefinitely, or until you request deletion of it.

4. Data deletion

You can request data deletion anytime, by contacting our support. The request will take 1-5 business days to be handled.

5. Data download

You can request data export anytime, by contacting our support. The request will take 1-5 business days to be handled.

6. GDPR / CCPA Policy

We are fully compliant, if you have any questions please contact our support. The request will take 1-5 business days to be handled.

7. Cookies

We don't use cookies for analytics. We only use a functional cookie ("auth"), which is used to keep the user logged in the site. This cookie expires within 12 hours.

8. Customer support

When you have any type of issued you can reach our support agents using the following methods:
- Telegram: t.me/yourcryptopal
- Email: info@yourcryptopal.com