/* Support requests: shared pieces of My requests, New request, one request and the contact form.
   Dark (dashboard) by default; pages under /contact-us/ add class="support-light" to the body. */

:root{
    --support-text: #E4E8EF;
    --support-muted: #A5ACB9;
    --support-card: #13171f;
    --support-card-alt: #181D26;
    --support-border: #2c2e31;
    --support-input: #11141A;
    --support-input-border: #3a3f4a;
    --support-accent: #3A76F0;
    --support-button: rgb(21, 87, 145);
    --support-button-hover: rgb(27, 105, 173);
    --support-you: #1a2740;
    --support-you-border: #2b4475;
    --support-danger: rgb(197, 50, 50);
}

body.support-light{
    --support-text: #111111;
    --support-muted: #555b66;
    --support-card: #ffffff;
    --support-card-alt: aliceblue;
    --support-border: #d5dbe3;
    --support-input: #ffffff;
    --support-input-border: #b9c1cc;
    --support-accent: rgb(21, 87, 145);
    --support-you: #eaf2fb;
    --support-you-border: #bcd3ee;
}

[hidden]{
    display: none !important;
}

/* The /contact-us/ pages do not set border-box globally like main.css does */
.support-page, .support-page *, .support-card, .support-card *, .support-conversation, .support-conversation *, .support-meta, .support-notice{
    box-sizing: border-box;
}

/* Numbers in headings: the "titles" font has no digits */
.support-ticket-id{
    font-family: poppins, sans-serif;
    font-weight: bold;
}

.support-page{
    padding: 0 15px 40px 15px;
    max-width: 960px;
}

.support-page .welcomeh1, .support-page .welcomeh3{
    padding-left: 0;
}
.support-ticket-page{
    padding-top: 18px;
}

.support-back{
    display: inline-block;
    margin: 0 0 10px 0;
    font-family: poppins, sans-serif;
    font-size: 15px;
    color: var(--support-muted);
}

.support-hint{
    font-family: poppins, sans-serif;
    font-size: 13px;
    color: var(--support-muted);
    margin: 6px 0;
    width: auto;
}

/* BUTTONS */
.support-button{
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    border: 1px solid var(--support-button);
    background-color: var(--support-button);
    color: white;
    font-family: poppins, sans-serif;
    font-size: 17px;
    padding: 11px 26px;
    border-radius: 10px;
    text-decoration: none;
    cursor: pointer;
    user-select: none;
    white-space: nowrap;
    margin: 0;
    transition: background-color 0.15s ease;
}
.support-button:hover{
    background-color: var(--support-button-hover);
}
.support-button:disabled, .support-button.disabled{
    opacity: 0.55;
    cursor: default;
}
.support-button-secondary{
    background-color: transparent;
    border-color: var(--support-muted);
    color: var(--support-text);
}
.support-button-secondary:hover{
    background-color: rgba(127, 140, 160, 0.12);
}
.support-link-button{
    appearance: none;
    -webkit-appearance: none;
    background: none;
    border: none;
    padding: 0;
    margin: 0;
    font-family: poppins, sans-serif;
    font-size: 14px;
    color: var(--support-accent);
    text-decoration: underline;
    cursor: pointer;
}
.support-actions{
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    margin-top: 16px;
}

/* STATUS */
.support-status{
    display: inline-block;
    font-family: poppins, sans-serif;
    font-size: 12.5px;
    font-weight: bold;
    padding: 3px 10px;
    border-radius: 25px;
    white-space: nowrap;
    width: fit-content;
}
.support-status-open{
    background-color: rgba(58, 118, 240, 0.16);
    color: #6f9cf5;
}
.support-status-awaiting_reply{
    background-color: rgba(240, 168, 50, 0.16);
    color: #f0b04a;
}
.support-status-solved{
    background-color: rgba(46, 170, 95, 0.16);
    color: #4cc27a;
}
body.support-light .support-status-open{
    color: #1d5fc4;
}
body.support-light .support-status-awaiting_reply{
    color: #9a5d00;
}
body.support-light .support-status-solved{
    color: #17803f;
}

/* CARDS AND FORMS */
.support-card{
    background-color: var(--support-card);
    border: 1px solid var(--support-border);
    border-radius: 25px;
    padding: 25px;
    margin: 15px 0;
}
.support-card-title{
    font-family: "titles", sans-serif;
    color: var(--support-text);
    font-size: 21px;
    margin: 0 0 6px 0;
}
.support-form{
    display: flex;
    flex-direction: column;
}
.support-label{
    display: block;
    font-family: poppins, sans-serif;
    font-size: 14px;
    font-weight: bold;
    color: var(--support-text);
    margin: 16px 0 6px 0;
}
.support-form > .support-label:first-child{
    margin-top: 0;
}
.support-input, .support-select, .support-textarea{
    display: block;
    width: 100%;
    max-width: 100%;
    font-family: poppins, sans-serif;
    font-size: 15px;
    color: var(--support-text);
    background-color: var(--support-input);
    border: 1px solid var(--support-input-border);
    border-radius: 12px;
    padding: 11px 14px;
    outline: none;
    margin: 0;
}
.support-select{
    cursor: pointer;
}
.support-textarea{
    resize: vertical;
    min-height: 150px;
    line-height: 1.5;
}
.support-textarea-small{
    min-height: 80px;
}
.support-input:focus, .support-select:focus, .support-textarea:focus{
    border-color: var(--support-accent);
}
.support-input:disabled, .support-select:disabled, .support-textarea:disabled{
    opacity: 0.6;
}
.support-invalid, .support-invalid:focus{
    border-color: var(--support-danger);
}
.support-counter{
    font-family: poppins, sans-serif;
    font-size: 12px;
    color: var(--support-muted);
    margin: 4px 0 0 0;
    align-self: flex-end;
}

/* FILES */
.support-files{
    margin-top: 4px;
}
.support-files-top{
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px 14px;
}
.support-files-button{
    font-size: 14px;
    padding: 8px 18px;
    position: relative;
}
.support-files-input{
    position: absolute;
    width: 1px;
    height: 1px;
    opacity: 0;
    overflow: hidden;
}
.support-files-button:focus-within{
    outline: 2px solid var(--support-accent);
    outline-offset: 2px;
}
.support-files-list{
    list-style: none;
    padding: 0;
    margin: 8px 0 0 0;
    width: 100%;
    max-width: 100%;
}
.support-file{
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 8px 12px;
    margin-bottom: 6px;
    border: 1px solid var(--support-border);
    border-radius: 10px;
    background-color: var(--support-card-alt);
    font-family: poppins, sans-serif;
    font-size: 14px;
    color: var(--support-text);
    width: auto;
    max-width: 100%;
}
.support-file-name{
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.support-file-size{
    color: var(--support-muted);
    font-size: 12.5px;
    white-space: nowrap;
}
.support-file-remove{
    appearance: none;
    -webkit-appearance: none;
    background: none;
    border: none;
    margin: 0;
    padding: 0;
    color: var(--support-danger);
    font-family: poppins, sans-serif;
    font-size: 13px;
    cursor: pointer;
    text-decoration: underline;
}

/* TICKET LIST */
.support-list{
    display: flex;
    flex-direction: column;
    border: 1px solid var(--support-border);
    border-radius: 15px;
    overflow: hidden;
}
.support-list-head, .support-row{
    display: grid;
    grid-template-columns: 90px minmax(0, 1fr) 190px 170px;
    gap: 15px;
    align-items: center;
    padding: 14px 20px;
}
.support-list-head{
    background-color: #0B0E12;
    font-family: poppins, sans-serif;
    font-size: 12.5px;
    font-weight: bold;
    color: var(--support-muted);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}
.support-row{
    text-decoration: none;
    border-top: 1px solid var(--support-border);
    background-color: var(--support-card);
    transition: background-color 0.1s ease;
}
.support-row:first-child{
    border-top: none;
}
.support-row:hover{
    background-color: var(--support-card-alt);
}
.support-row-id{
    font-family: poppins, sans-serif;
    font-weight: bold;
    color: var(--support-accent);
    font-size: 15px;
}
.support-row-main{
    display: flex;
    flex-direction: column;
    min-width: 0;
}
.support-row-subject{
    font-family: poppins, sans-serif;
    font-size: 15px;
    color: var(--support-text);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.support-row-category{
    font-family: poppins, sans-serif;
    font-size: 12.5px;
    color: var(--support-muted);
}
.support-row-date{
    font-family: poppins, sans-serif;
    font-size: 13px;
    color: var(--support-muted);
}
.support-row-date-label{
    display: none;
}

@media (max-width: 900px) {
    .support-list-head{
        display: none;
    }
    .support-row{
        grid-template-columns: auto minmax(0, 1fr) auto;
        grid-template-areas:
            "id status status"
            "main main main"
            "date date date";
        gap: 6px 12px;
        padding: 14px 16px;
    }
    .support-row-id{ grid-area: id; }
    .support-row-main{ grid-area: main; }
    .support-row-status{ grid-area: status; justify-self: end; }
    .support-row-date{ grid-area: date; font-size: 12px; }
    .support-row-date-label{
        display: inline;
    }
    .support-row-subject{
        white-space: normal;
        overflow-wrap: anywhere;
    }
}

.support-empty{
    text-align: center;
    padding: 45px 20px;
    border: 1px dashed var(--support-border);
    border-radius: 15px;
}
.support-empty img{
    filter: invert(1);
    opacity: 0.6;
}
.support-empty-title{
    font-family: "titles", sans-serif;
    font-size: 20px;
    color: var(--support-text);
    margin: 12px auto 4px auto;
}
.support-empty-text{
    font-family: poppins, sans-serif;
    font-size: 14px;
    color: var(--support-muted);
    margin: 0 auto 20px auto;
    width: auto;
}

.support-paging{
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 18px;
    margin-top: 20px;
    font-family: poppins, sans-serif;
    font-size: 14px;
    color: var(--support-muted);
}
.support-paging a{
    color: var(--support-accent);
}
.support-paging .support-paging-off{
    opacity: 0.4;
}

.support-banner{
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 18px;
    margin-bottom: 15px;
    border-radius: 12px;
    border: 1px solid rgba(240, 168, 50, 0.4);
    background-color: rgba(240, 168, 50, 0.1);
    color: #f0b04a;
    font-family: poppins, sans-serif;
    font-size: 14.5px;
}

/* ONE REQUEST */
.support-subject{
    overflow-wrap: anywhere;
}
.support-meta{
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 16px;
    margin: 0 0 20px 0;
}
.support-meta-item{
    font-family: poppins, sans-serif;
    font-size: 13.5px;
    color: var(--support-muted);
    overflow-wrap: anywhere;
}
a.support-meta-link{
    color: var(--support-accent);
}
.support-notice{
    padding: 12px 18px;
    margin: 0 0 15px 0;
    border-radius: 12px;
    border: 1px solid var(--support-you-border);
    background-color: var(--support-you);
    color: var(--support-text);
    font-family: poppins, sans-serif;
    font-size: 14.5px;
}
.support-conversation{
    display: flex;
    flex-direction: column;
    gap: 14px;
}
.support-message{
    max-width: 85%;
    border: 1px solid var(--support-border);
    background-color: var(--support-card);
    border-radius: 18px;
    padding: 14px 18px;
}
.support-message-you{
    align-self: flex-end;
    background-color: var(--support-you);
    border-color: var(--support-you-border);
    border-bottom-right-radius: 5px;
}
.support-message-support{
    align-self: flex-start;
    border-bottom-left-radius: 5px;
}
.support-message-head{
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    gap: 4px 20px;
    margin-bottom: 6px;
}
.support-message-author{
    font-family: poppins, sans-serif;
    font-weight: bold;
    font-size: 14px;
    color: var(--support-text);
}
.support-message-support .support-message-author{
    color: var(--support-accent);
}
.support-message-time{
    font-family: poppins, sans-serif;
    font-size: 12px;
    color: var(--support-muted);
}
.support-message-body{
    margin: 0;
    font-family: poppins, sans-serif;
    font-size: 15px;
    line-height: 1.55;
    color: var(--support-text);
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    width: auto;
    max-width: 100%;
}
.support-attachments{
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}
.support-attachment{
    appearance: none;
    -webkit-appearance: none;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    max-width: 100%;
    margin: 0;
    padding: 7px 12px;
    border: 1px solid var(--support-border);
    border-radius: 10px;
    background-color: var(--support-card-alt);
    color: var(--support-text);
    font-family: poppins, sans-serif;
    font-size: 13px;
    cursor: pointer;
    text-align: left;
}
.support-attachment:hover{
    border-color: var(--support-accent);
}
.support-attachment::before{
    content: "\2913";
    color: var(--support-accent);
    font-size: 15px;
}
.support-attachment-name{
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    min-width: 0;
}
.support-attachment-size{
    color: var(--support-muted);
    font-size: 12px;
    white-space: nowrap;
}

.support-rating-choices{
    display: flex;
    gap: 12px;
    margin: 12px 0 4px 0;
}
.support-rating-choice{
    appearance: none;
    -webkit-appearance: none;
    min-width: 110px;
    padding: 10px 22px;
    margin: 0;
    border-radius: 25px;
    border: 2px solid var(--support-input-border);
    background-color: transparent;
    color: var(--support-text);
    font-family: poppins, sans-serif;
    font-size: 16px;
    cursor: pointer;
}
.support-rating-choice-good[aria-pressed="true"]{
    border-color: #2eaa5f;
    background-color: rgba(46, 170, 95, 0.18);
}
.support-rating-choice-bad[aria-pressed="true"]{
    border-color: var(--support-danger);
    background-color: rgba(197, 50, 50, 0.16);
}
.support-rating-done{
    font-family: poppins, sans-serif;
    font-size: 15px;
    color: var(--support-text);
    width: auto;
}
.support-rating-score{
    font-weight: bold;
}
.support-rating-score-good{
    color: #2eaa5f;
}
.support-rating-score-bad{
    color: var(--support-danger);
}
.support-rating-comment{
    font-family: poppins, sans-serif;
    font-size: 14px;
    color: var(--support-muted);
    border-left: 3px solid var(--support-border);
    padding-left: 12px;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    width: auto;
}

.support-missing{
    text-align: center;
    padding: 50px 20px;
}

@media (max-width: 750px) {
    .support-page{
        padding: 0 10px 30px 10px;
    }
    .support-card{
        padding: 18px;
        border-radius: 18px;
    }
    .support-message{
        max-width: 94%;
    }
    .support-button{
        font-size: 16px;
        padding: 10px 20px;
    }
}